aci44 Privacy Policy

1.1 Registration and Account Information

When you create an account at aci44, we collect the following information:

• Full name and date of birth
• Email address
• Mobile number (for bKash, Nagad, or Rocket account)
• Residential address
• National ID card or passport details (for age verification)
• Username and password

This information is required to manage your account, verify your identity, and confirm the 21+ age requirement.

1.2 Financial Transaction Information

During deposits and withdrawals on our platform, we collect:

• Mobile banking number (bKash, Nagad, Rocket)
• Transaction amount and date
• Transaction reference number
• Deposit and withdrawal history

The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. This financial information is kept for transaction security, fraud prevention, and legal reporting purposes.

1.3 Technical and Usage Information

When you visit our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Which pages of the website were visited
• Time and duration of visits
• Cookie and session data
• Referral URL (where you came from before reaching our site)

1.4 Gaming Activity Information

To improve your gaming experience and ensure responsible gaming, we keep:

• Play history and betting records
• Win and loss information
• Bonus and promotion redemption history
• VIP tier and points information
• Session duration and frequency

2.1 Service Delivery and Operations

We use your information to create and manage your account, process transactions, keep gaming services active, and personalize your gaming experience. This information is essential for confirming deposits and withdrawals via bKash, Nagad, and Rocket.

2.2 Security and Fraud Prevention

To ensure the security of our platform, we:

• Detect and investigate suspicious transactions
• Prevent account hacking and fraud attempts
• Identify patterns of multiple account creation
• Use SSL encryption and other security technologies

2.3 Meeting Legal Obligations

To comply with applicable laws and regulations, including anti-money laundering rules and age verification processes, we are required to retain certain information. Identity verification information is essential to prevent users under 21 from accessing the platform.

2.4 Customer Support

Account and transaction information is used to help our 24/7 Bengali live chat support team resolve your issues. Records of communication with you also help improve service quality.

2.5 Responsible Gaming

By analyzing your gaming patterns, we can identify signs of gambling addiction and provide support if needed. This process is entirely for your wellbeing.

2.6 Marketing and Communications

With your consent, we may inform you about promotional offers, bonuses, and new games. You can opt out of these communications at any time.

3.1 Service Provider Partners

Certain trusted third-party services are used to operate our platform, such as:

• Payment processors: bKash, Nagad, Rocket
• Game software providers: Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt, and others
• Website hosting and technical infrastructure
• Analytics and security services

These partners receive only the information necessary to perform their services and are bound to follow our privacy policy.

3.2 Legal Obligations

In the following circumstances, we may disclose information to the relevant authorities:

• In accordance with a court order or government directive
• To assist in money laundering investigations
• At the request of law enforcement agencies in cybercrime investigations
• In emergencies to protect a user's life or safety

3.3 Business Transfers

In the event of any business restructuring, merger, or acquisition of aci44, your information may be transferred to the new entity. In such cases, we will notify you in a timely manner and the new entity will also follow the same privacy policy.

4.1 Technical Security Measures

aci44 uses industry-standard security technologies to keep your information safe:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted
• Firewall Protection: Advanced firewalls used to prevent unauthorized access
• Data Encryption: Collected sensitive information stored in encrypted form
• Two-Factor Authentication: An additional layer of security for your account
• Regular Security Audits: Regular audits to identify potential vulnerabilities

4.2 Password and Account Security

The security of your account also depends in part on you. We recommend that you:

• Use a strong, unique password
• Do not share your login details with anyone
• Always log out after using a public device
• Notify our support team immediately if you notice any suspicious activity

4.3 Data Retention Period

Your information is stored according to the following policy:

• All information is retained while the account is active
• After an account is closed, certain information is kept for a specified period as required by law
• Retaining financial transaction records for an extended period is a legal obligation
• Information stored for marketing purposes is deleted upon your request

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. aci44 uses cookies for the following purposes:

• Essential Cookies: Keeping login sessions active, security verification, and managing core platform functions
• Performance Cookies: Monitoring website speed and performance and identifying technical issues
• Functionality Cookies: Remembering your preferences, such as language settings
• Analytics Cookies: Understanding user behavior and helping improve services

5.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform features to not work properly. Cookie settings differ by browser — you can find more details in your browser's help section.

7.1 Responsibility for External Services

Third-party game providers or payment services used on our platform may have their own privacy policies. aci44 is not responsible for their data collection or usage practices. We recommend that you read their own privacy policies before using these services.

7.2 Data Collection by Game Providers

Game software providers including Pragmatic Play, JILI, PG Soft, and Spribe may receive the minimum data necessary to operate games directly. This data collection is for ensuring fair play and meeting gaming licensing requirements.

8.1 Age Restriction Policy

aci44 is only for individuals aged 21 or older. We do not intentionally collect information from anyone under the age of 21. If we become aware that an account was created by a minor, we will immediately close that account and delete all associated information. Parents and guardians are advised to remain vigilant to ensure their children do not use this platform.

9.1 Notice of Changes

aci44 may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date on this page
• Notify registered users via email
• Display a notification on the platform

If you continue to use the platform after any changes, you will be considered to have agreed to the new policy.

9.2 Withdrawal of Consent

If you wish to withdraw your consent to our privacy policy, you may request to close your account. Marketing-related data will be deleted after account closure; however, financial and transaction data may be retained for a specified period due to legal obligations.

10.1 Privacy-Related Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please contact us:

• Live Chat: Bengali support available 24/7
• Email: [email protected]

We will try to resolve your request as quickly as possible.

10.2 Dispute Resolution

Any privacy-related disputes will first be addressed through discussion. Please contact our support team and we are committed to resolving your issue. As a safe and reliable platform, aci44 always strives to maintain user trust.